Welcome to the Automation Services ticket tracking system. Library staff can use this system to enter a work request or report an issue with Horizon, HIP, Telecirc, SAM, etc. If you are experiencing a technology-related emergency, please contact Automation Services by phone or via the on-call pager. Consult the pager guidelines if you are unsure whether or not your need constitutes an emergency.
Before entering a NEW ticket, please search the database to see if your issue has already been reported. If you need help entering a ticket, read the ticket writing guidelines.